Welcome to Horizonkart.com. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern HORIZONKART's relationship with you in relation to this website.

HORIZONKART is authorized to sell accessories, mobile, computer, fashion to consumers only, any retailer/distributor/  owner placing multiple orders will be cancelled & all such entities will be penalized with 2% Payment Gateway Fee additionally on Top, We advise you to contact us directly for B2B enquirers (more than one purchase) to check with us before placing order.

The term 'HORIZONKART' or 'us' or 'we' refers to the owner of the website whose registered office is PLOT NO362, GROWTH CENTER, CIDCO WALUJ MAHANAGAR, TISGAON AURANGABAD Maharashtra India 431001. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without HORIZONKART's prior written consent
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.
• Only unsed and boxed handsets are eligible for exchange in case of incorrect delivery or logistics error.

Unless otherwise agreed in writing with HORIZONKART, your agreement with HORIZONKART will always include, at a minimum, the terms and conditions set out in this document. These are referred to below as the general terms

• Accepting the terms:

In order to use the services, you must first agree to the terms. You may not use the services if you do not accept the terms.

• Clicking to accept or agree to the terms:

where this option is made available to you by HORIZONKART in the user interface for any service; or by actually using the services. In this case, you understand and agree that HORIZONKART will treat your use of the services as acceptance of the terms from that point onwards.

You may not use the services and may not accept the terms if,

• you are not of legal age to form a binding contract with HORIZONKART, or
• you are a person barred from receiving the services under the laws of India.
• Site content:
• You acknowledge that the site contains information, data, software, photographs, graphics, videos, text, images, typefaces, sounds, and other material (collectively "content") that are protected by copyrights, trademarks, or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed.
• All content is copyrighted as a collective work under the Indian copyright laws and we own a copyright in the selection, coordination, arrangement, and enhancement of such content.
• You may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the content, in whole or in part. If no specific restrictions are displayed, you may make copies of select portions of the content, provided that the copies are made only for your personal, information and non-commercial use and that you do not alter or modify the content in any way, and maintain any notices contained in the content, such as all copyright notices, trademark legends, or other proprietary rights notices.
• In addition to the foregoing, use of any software content shall be governed by the software license agreement accompanying such software if any
• Online pricing and offers are valid for online customers only.
• Advertisements:
• Some of the services are supported by advertisements and sales promotions. These advertisements may be targeted to the content of information stored on the services, new launching, and queries made through the services or other information.
• The manner, mode and extent of advertising by HORIZONKART on the services are subject to change without specific notice to you.
• In consideration HORIZONKART granting you access to and use of the services, you agree that HORIZONKART may place such advertising on the services..
• 2 Hours Delivery
• 2 hours delivery service is available only if orders are placed during business hours from 10 am – 7 pm only (Sunday Holiday).
• In case the phone of your choice is not in stock in the nearest store to your pin code, the delivery time might be increased by an hour but we will make sure the product reaches your doorstep at the earliest.
•  Trademarks:

Horizonkart, HORIZONKART, www.horizonkart.com are our trademarks and service mark. All other trademarks, product names, and company names and logos appearing on the site are the property of their respective owners.

• Submissions:
• If you submit, post or otherwise send us any information, content or materials including, without limitation, comments, reviews, data, text, messages, files, images, photographs, videos, audiovisual works, other persons' names, likenesses, voices, usernames, profiles, actions, appearances, performances and/or other biographical information or material, and any other materials, as well as links to data, text, files, images, photographs, videos, audiovisual works, shall be entitled to unrestricted use of such submissions for any purpose at all, commercial or otherwise, without the requirement of any further permission from or payment to you or to any other person or entity, including without limitation for inclusion in any future gale publication or gale product, with no compensation to you.
• No submission shall be subject to any obligation of confidentiality on our part and we shall not be liable for any use or disclosure of any submission. Without limiting the previous, you hereby grant us.
•  Payment and billing:

You must select a payment method to pay us for any purchases you make from us. Every time you use the service, you reaffirm that

• We or our authorized billing agents are authorized to charge your designated payment method.
• We may submit charges incurred under your account for payment, and you will be responsible for such charges, even if your membership is cancelled or terminated. You agree that we may charge your payment method for all amounts due to us without additional notice or consent unless required otherwise by law.
• You are responsible for all charges incurred under your account made by you or anyone who uses your account (including your children, family or friends).
• We may, in our discretion, post charges to your payment method individually or may aggregate your charges with other purchases you make on the site and apply those charges to your next billing cycle. All purchases for mobile, services, accessories, and all subscriptions are final and non-refundable.
• You must notify us about any billing problems or discrepancies within 5 days after they first appear on the statement you receive from your bank or Credit Card Company.
• If you do not bring such problems or discrepancies to our attention within 5 days, you agree that you waive the right to dispute such problems or discrepancies.
• In case of Order cancellation, the mode of payment will be done by transferring through NEFT or by giving cheque within 14 working days. (i.e. we can't offer your payment as cash )

 Proof of identification:

HORIZONKART reserves the right to ask for defined proof of identification at the time of delivery. Failure to provide the same to either the HORIZONKART or any of its associates can lead to cancellation of the order. In case of any gift items, the customer who has made the transaction online will have to provide his/her proof of identification.

• Limitation of liability:

You hereby agree to fully indemnify, defend and hold our company and its parent and affiliates and their respective officers, directors, employees and licensors harmless from and against any and all claims, liability, losses, costs and expenses (including attorneys' fees) incurred by you in connection with

• Any use or alleged use of HORIZONKART/services through your account by any person, whether or not authorized by you;
• The operation and content on your site or
• Any breach of your representations and warranties and other covenants under this agreement

HORIZONKART reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, and in such case, and agree to cooperate with HORIZONKART defence of such claim.

Under no circumstances and under no legal theory, tort, contract, strict liability, or otherwise, shall the mobile store(s)/content producer or HORIZONKART be liable to you or any other person for any indirect, special, incidental, or consequential damages of any character including, without limitation, damages for lost profits, loss of goodwill, work stoppage, accuracy of services, content or results, computer failure or malfunction, damages resulting from disabling of the services provided as part of the mobile store(s).

• Applicable taxes:

Unless otherwise stated, all prices exclude value added tax (VAT) / central sales tax and service tax as applicable in India.

• Warranty:

All warranty related products are warranted for a period defined by the respective manufactures agents defect in material & workmanship. HORIZONKART is not giving the warranty and does not hold out any warranty on products sold.

HORIZONKART will not be responsible for any defective/deficient or otherwise unsatisfactory products any such defective or deficient goods has to be repaired only by authorized service centre of the equipment manufacturer.

All the terms and conditions of HORIZONKART apply, subject to Bangalore jurisdiction. Goods once sold cannot be returned or exchanged.

• Governing law and jurisdiction:

These terms and conditions shall be governed by and construed in accordance with the law of India and any legal discrepancy or disputes will be heard or proceed in the exclusive jurisdiction of the Indian courts at Bangalore, (Karnataka) India.

• NO Cost EMI:

How does No Cost EMI work?

• On completion of the purchase of your favorite product with No Cost EMI - your credit card will be initially blocked for the full purchase amount.
• This will be converted into EMI by the bank in the next 4-7 working days.
• You will get an instant discount equal to the interest payable at the time of order, i.e., the interest charged by the bank will be offered as an upfront discount, effectively making it No interest.
• You will pay exactly the price of the product only and no extra costs pertaining to interest or processing fee.

For example: If you purchase a product worth Rs 25000 at a 3 month EMI plan and the interest charged by your bank is Rs 1500. Then, Rs 1500 will be given as an instant discount during payment and you will end up paying Rs 23500.

Order value = Rs 25000

Amount to be paid while purchase = Rs 23500 (Order Value - EMI interest = Rs 1500)

You will pay monthly installments of Rs 8333.

What will you be paying to the bank?

• The discount of Rs 1500 will be given as a discount upfront during purchase.
• The total amount you pay to the bank for the product will be equal to the price of the product as the interest charged by the bank has already been given as a discount. Hence, No cost EMI.
• You will pay your bank the product cost split into instalments. The instant discount equal to the interest payable to the bank will be provided, thus making it no additional interest cost for you.

Cancellation Policy:

• Cancellation of order only until the pickup of the product by the delivery person/Courier as the case may be
• Cancellation may be requested by calling customer care or writing to support 
• In case of courier delivery & cancellation, refund of money after parcel is received at Origin and deduction of handling charges
• Horizonkart reserves all rights, without any prejudice. 

VAS PRODUCTS

1. Damage Protection

2. Assured BuyBack

3. Price Drop Protection

4. Theft Protection

PRICE DROP PROTECTION

What is Price Drop Protection?

If the price of the phone you bought drops within 30 days of purchase, Sangeetha will credit back the difference amount.

What is an official Price drop?

An official announcement or advertisement of a price drop by Brands will only be considered as an official price drop.

How will the price drop be announced?

The phone brands will announce the price drop of a particular model through an email or advertisement.

What is the validity of the price drop protection announcement?

The price drop claim for a customer will be valid only for the initial 7 days from the day of announcement of the price drop via Sangeetha Care App Notification.

What is not considered a price drop?Discounts offered by retailers offline or online are not official price drops. Prices calculated under exchange offers are not considered price drops. Also, products on the sell-out scheme will not be protected under the price drop plan. Time duration to consider a price drop: The price drop should happen within a maximum of 30 days from the date of purchase.

How will Sangeetha customers know if there is a price drop?

• Sangeetha will communicate the official price drop to its customers through Sangeetha Care App Notification
• Communication will be made to the details provided on the invoice only.
• Customers will receive Sangeetha Care App Notification.
• So customers are hereby requested to provide the correct mobile number and email during the billing process.
• The communication sent to the customer through Sangeetha Care App Notification will have a UNIQUE alphanumeric code.

How to redeem the price drop amount?

• Customers who visit any Sangeetha stores for a price drop claim should show the UNIQUE code for verification purposes.
• The cashier at the store will then enter the unique code to check the price drop amount the customer is eligible for
• The customer can redeem the price drop credit by purchasing any products towards the price drop credit.
• If the new purchase value is more than the price drop amount, the customer will have to pay the difference amount. If the product purchased is lesser than the price drop amount, the remaining amount seizes and cannot be carried forward.

FAQ'S PRICE PROTECTION [PP]

• Offer. Price protection [PP] is an exclusive offer to Sangeetha customers, wherein Sangeetha assures customers to pay back the value of the price difference at the time of an official price drop.
• Note: VAS Trial Pack is not applicable for discounted invoices.

Offer-related FAQ:

What is Price protection [PP]?

Price protection [PP) is an exclusive offer to Sangeetha customers, wherein Sangeetha assures customers to pay back the value of the price difference at the time of an official price drop. An official price drop means a drop in price as communicated by the manufacturer via email.

What are the conditions for a PP claim?

 1. Customer should have purchased a PP pack.

2. There should be an official price drop within the coverage period.

3. Customer shall furnish the price drop communication on Sangeetha Care App which notifies with a unique code.

4. Customer shall produce ID proof to substantiate customer name and mobile number.

Is there any registration required to activate this policy?

Yes. Add a phone within 48hrs from the date of the invoice is mandatory to activate the policy/Claim

Can the customer purchase PP after the invoice?

No, PP can be purchased only on the same invoice. In case of certain special approval during the campaign period, then with such written email approval, such cases can be taken separately. Presently, no such approval is given

In the case of DOA handsets, how does this policy transfer to a new handset?

Policy transfer is not required however customer shall furnish both the original invoice and DOA replacement invoice to avail of the benefit of this policy. The customer shall ensure all details of both invoices are the same. That is, same customer name, same models with color.

What are brands covered under this policy?

All smartphone brands are covered under this policy except Apple and EOL models

What can customers buy out of Price protection value?

The customer can buy any product with a price drop credit.

What is the timeline for the customer to utilize the claim value?

The customer has to utilize the claim within 7 days from the date of Notification received on the Horizonkart care App. This can be extended by stores writing emails with details to sales@horizonkart.com. The backend team shall extend this timeline by additional 7 days starting the 8th day and ending on the 14th day. No extension beyond 14 days [7+7] will be considered.

Can a customer avail of both Price protection and Damage protection?

Yes, customers can avail of both Price protection & Damage protection, if both are purchased together.

Can a customer avail of both assured buyback and Price protection?

Yes, customers can avail of both Price protection & Assured buyback, if both are purchased together.

What are the offers applicable to the PP handset?

Just so you know, no offers will be applicable on the PP handset.

In case the handset is purchased under a cashback offer, what value is % calculated? 

In cashback cases % is calculated excluding the cash back. The same applies to advance cashback as well.

Mention step by step process for PP?

       Step 1 Price Drop Communication to stores - VAS backend team

      Step 2 Price Drop Communication to customers { App Notification} - VAS backend team

      Step 3 Store team shall call and invite the customers - The store team

      Step 4 Customer visits the store and redeems PP Claim- The store team

What document type is to be selected for Price protection?

Stores should select the IR document "No offer invoice"

When is this price drop communication sent to customers & stores?

Every Monday, On price drop between Monday to Sunday will be communicated to stores via Email from priceprotection@sangeethamobles.com & Costumes shall be informed through Sangeetha Care App notification on the same day. Unique code shall be sent to the customer, which shall be updated in our internal tools at the tone of redemption

What documentation stores should provide to the customer?

Stores should ensure the Original invoice is printed and given to the customer at the time of sale

General/Scenarios FAQ

Can a customer purchase any handset lesser than the approved PP Claim?

Yes. He can purchase any handset of lesser value however balance portion is not refundable.

Can a customer daim PP twice on the same invoice?

No PP can be claimed only once on the same invoice.

Will the customer get a cash settlement on PP?

No cash settlements

Should customers visit the same store of purchase to claim PP?

No, customers can visit any nearest Sangeetha store to daim PP.

If the customer sells his handset to a second party with a Sangeetha invoice, will he be eligible to claim PP?

No

DAMAGE PROTECTION

Complete Mobile Assure Protection [DP]

Complete Mobile Assure protection [DP] is an exclusive offer to Sangeetha customers, wherein Sangeetha customer can opt for either of

• Replacement - Replacing the damaged handset with new sealed handset at 70%
• Reimburse - Customer to get handset repaired on their own from ASC & get reimbursed.

Assure includes -

1. 365 days Screen Protection
2. 365 days Physical Assure protection
3. 365 days Liquid Assure protection
4. 365 days Fire Assure protection
5. 365 days Repair
6. 365 days Reimburse

Terms & conditions: DP T&C

1. DP Pack should be purchased along with handset. DP pack rates should be as per applicable 
2. Customer to register on “Sangeetha Care” app & update customer’s phone details within 48hrs from date of invoice.
3. As per DP policy, same handset model shall be replaced.
4. Policy is non transferrable. Customer details as per invoice shall be same as in other documents, job sheet, service invoice, customer bank account.
5. Only one claim is permitted. Either Screen Protection, Replacement, Repair or Reimbursement.
6. Box with IMEI sticker and original accessories are mandatory. IMEI no should be visible on box These should be returned along with damaged handset after the claim in case of replacement.
7. Customer shall produce invoice copy which should explicitly state DP pack purchase.
8. Full payment of Customer Payment Value [CPV] or repair processing fee to be collected.
9. In case of Repair/Reimbursement, Maximum claim value or Repair cost would be SCV (-18% GST) of usage NBV after reducing GST or SCV whichever is lower.
10. In case of only Screen Protection maximum value would be 30% (-18% GST) or SCV (-18% GST) whichever is lower.
11. Handset should not be repaired earlier in non-authorized service center.
12. EOL model are not covered, Doc type EL will not be eligible.
13. Replaced handset shall not be eligible for DP.
14. Customer TAT to be adhered fully.
1. Job sheet to be updated within 48 hours of receiving job sheet.
2. Service Invoice to be updated within 48 hours of receiving service invoice.

 Process notes:

1. Replacement claim: Customer has to visit the nearest store with complete kit, original invoice and id proof and Claim ID.

2. Reimbursement claim: Customer has to visit the nearest store with id proof and Claim ID.

1.  What are various DP packs?

Only one DP pack with 12 months’ coverage. No other DP pack.

2. How long does it take to settle the replacement claim at the store?

Claim settlement is hassle-free process, should be settled within 30 minutes. This is subject to model availability at that specific store.

3. What are brands covered under this policy?

All brand smart phones/Tabs & IPad are covered under this policy except EOL models.

4. On what grounds will the claim be rejected in case of Replacement?

Refer to T&C. Claims will not be accepted, if any of the below mentioned reasons:

                      For Replacement option -

1. Claim date is after coverage date.
2. Without handset box.
3. Phone is sold to any other third party. I.e. customer as per invoice is not the owner.
4. Phone is repaired in any non-authorized service center.
5. Claim is already availed earlier.

For Reimbursement Option –

1. Job sheet/serviced invoice is not uploaded within 48hrs of invoice time.
2. Name on Invoice, JS/SI/ID proof/Bank Details are not matched.

5. Should customer visit the same store of purchase to claim DP?

Customer need not visit the same store. Any Sangeetha store will assist in claim settlement.

6. Is this offer applicable on discounted invoice?

Yes, it is applicable provided pack is included in the invoice as a separate item model.

7. Can customer claim DP without accessories & Box?

Yes, customer can claim by returning the accessories from the new box (i.e. replaced handset box) however old handset box is mandatory for IMEI validation.

8. If the handset is repaired by non-authorized service center, is the offer applicable?

 No offer will be applicable, if the handset is repaired by non-authorized service center.

9. In case of non-availability of models in that store, what is the timeline?

Stores shall arrange the same model within 3 working days. In case of further delay, customer can opt any model from list of MSC @ 70% or MCC @ 50%

10. Is there any registration required to activate this policy?

Yes, Registration of both Customer and Phone is mandatory on “Sangeetha Care – Mobile APP” within 48 Hours from the time of Invoice.

11. If customer sells his handset to a second party with Sangeetha invoice, will he be eligible to claim DP?

No, DP policy is not transferred. It is applicable only for primary customer.

12. What happens if the customer does not visit the stores within 48 hours from the time of claim?

Customer can claim once again and visit the stores within 48 hours.

13. What is value of processing fee for Repair/Reimbursement claim?

Processing fee as below is collected for every Repair/Reimbursement claim. This is non-refundable fee, to be paid before generating claim ID.

THEFT PROTECTION

What is Theft Protection Plan?

If your phone is stolen, you can buy a new phone by paying just 50% of the invoice value.

Who is eligible to claim?

Customer who has purchased value added pack, theft protection at the time purchasing handset only will be eligible to claim theft protection on producing the documents mentioned below.

How to register theft of your phone?

1 You will have to lodge a complaint at the nearest police station and collect the FIR

2 You will also have to visit your service provider to block the SIM and collect the acknowledgement for the same.

3 Visit the nearest Sangeetha store with the FIR copy, complaint copy & Duplicate SIM Acknowledgement within 48 hrs of receiving the FIR OR

kindy register raise a claim ID in the Sangeetha care app against the Theft claim & visit the nearest store with an FIR copy along with the necessary documents losing your phone with the same documents & full kit taken during the handset purchase

What are the documents to be uploaded to support your theft claim?

Copy of written police complaint

Theft declaration form

Police FIR

SIM blocking proof

Specimen signature ID proof

Original invoice

If SIM is registered with other than insured, then customers are supposed to submit ID proof of the SIM owner along with relationship establishing document as proof.

How is the claim processed?

-Once the claim request raised in Sangeetha Care App & Submitted successfully, a confirmation screen of TP ID created will be reflected. 

.On successful submission, the customer will receive a reference number named as TP ID XXXX which is will used for further communication. .

 Once the documents are received and verified, customers will receive a message of approval/rejection with customer details.

IF YOUR CLAIM IS APPROVED, WHAT IS NEXT?

If your claim for theft is approved by Sangeetha, the customer can visit the nearest Sangeetha store to purchase a

new device.

50% OF THE COST

The customer can purchase anything with respect to 50% of invoice basic value.

FAQ'S THEFT PROTECTION [TP]

Theft Protection [TP] is an exclusive offer to Sangeetha customers, wherein Sangeetha assures customer to buy a new phone by paying just 50% of the invoice value if your phone is stolen.

Terms & Conditions

A digital mobile phone/tablet (excluding charger, battery on stand-alone basis and all other accessories) as evidenced by relevant proof of purchase, provided that it has legal IMEI (International Mobile Equipment Identity) Identification/Serial Number and it is fitted and used with a SIM Card(being a card or medium carrying the Owners identity, use of which in conjunction with the Equipment and enables calls to be charged to the Owner's account) issued to the Owner/Owner's spouse/ Owners dependent children from the time the Owner legally purchased the phone for valid consideration and at the same time opted to be covered under the scheme of THEFT PROTECTION

Specific Condition

In the event of any THEFT which might give rise to a claim under the SWIFT THEFT PROTETION PLAN you shall:

Notify Horizonkart Pvt. Ltd. as soon as possible [24 hours] 

Provide all information and documentary evidence with respect to the claim as Horizonkart Pvt. Ltd. may reasonably require, box & accessories are mandatory:

Main Exclusion under THEFT PROTECTION PLAN:

Willful act or willful neglect or gross negligence of the customer

Theft, when kept in two wheeler

Depreciation Rates:

The liability of the Company shall in no case exceed 50% of the cost the phone

The daim settlement in case of Total loss will be done by Sangeetha Mobile Gift Voucher/Credit Note Maximum of claim allowed under the program up to the limit of the 50% of the cost of the phone during 365 day period from the date of invoice

ASSURED BUY BACK

What is Assured Buy Back?

If a customer wishes to exchange his/her mobile phone purchased from Horizonkart, he/she can visit the Sangeetha store along with the following items:

1 mobile phone.

2 box and packing.

3 accessories,

4 invoice copy

5. identification and address proof

The customer with all the above items intact can exchange their phone at Sangeetha store under the following conditions

Assured Buy Back [ABB] is an exclusive offer to Sangeetha customers, wherein Sangeetha assures customer for buy back for all brand model's current pres 6730 Days

There is no cooling period for claim, Customer can avail the benefit based on below slabs & conditions

The Checklist/Conditions for a buyback will be as follows:

a The physical condition of the handset

b. Invoice copy

c. ID proof

d Accessories

e. Box and packing

The handset should be in working neat & saleable condition

What is Assured Buy Back [AB]?

Assured Buy Back [AB] is an exclusive offer to Sangeetha customers, wherein Sangeetha assures customer for buy back at agreed rate

What are the conditions for AB?

1 The customer shall return the handsets within coverage period

2 Handset shall not be damaged in any aspect. Even single scratch shall not be accepted. Dent,bend of any kind shall not be accepted

3 box with ME detal and accessories mandatory.

4 Customer shall produce voice copy which should dearly mention assured buyback purchase

5 Ontomer shall produce o petiof to substantiate customer name and mobile number

6 For claims within cuntomer shall produce all packing materiahhners manual et

What if customer does not have users-manual/packing materials?

In case, customer is unable to provide users-manual/packing materials, He shall be entitled for 50% value from 0 to 180 days

On what value % are calculated?

%Values are calculated on current price [CP). Customer can ask for stores to provide quotations for CP

Is there any registration requirement to activate this policy?

Registration of customer and IMEI in Sangeetha Care App is mandatory along with assured buy back item on Invoice

Can customer purchase AB after invoice?

No, AB can be purchased only against invoice. In case of certain special approval during campaign period, then with such written email approval, such cases can be taken separately Presently, no such approval is given

In case of DOA handsets, how does this policy transfers to new handset?

Policy transfer is not required however customer shall furnish both original invoice and DOA replacement invoice to avail the benefit of this policy. Customer shall ensure all detalls of both invoices are same. That is, same customer name, same models with colour.

What are brands covered under this policy?

All smart phones under all brands

In case the handset is purchased under cashback offer, then on what value is % calculated?

In case of cashback cases this calculated excluding the cash back amount.

On what basis are the AB Claim Amount is calculated?

AB is claimed on current price

Ex if customer has purchased handset at Rs 11,800/-(Handset value of 10,000 GST of 1800] and the Claim is made after 60 days from the date of invoice, then Quotation for same model on present day is Rs 11800/-. He wants to purchase Handset value RS17700/- Handset value of 15,000+ GST of 2700), then dam value would be Rs 5000/- (60% of quotation value of 1800/-) and balance receipt value would be Rs 9700/- [17700-8,000]

What can customer buy out of assured buyback value?

Customer can buy moble, Accessories or anything else available at Sangeetha provided everything is billed in the same invoice

What is timeline for customer to utilize the claim value?

Customer has to utilize daim on the same day, in case of non-availability of models, then VAS backend shall ensure handset is given to customer within 1 working days, the alterative model shat be arranged

Can a customer avail both assured buy back and price protection?

Yes, customer can avail both price protection first & then assured buy back

Can a customer avail both assured buy back and damage protection?

No customer cannot avall both assured buy back and damage protection because of handuets are replaced under AB claimdamaged protection claim, such hanhiet cannot have any

What are the offers applicable on assured buy back handset? 

No offers will be applicable on assured buy back handset

If the handset is operated by non-authorized service center, is the offer applicable? 

No offer will be applicable, if the handset is operated by non-authorized service center.

Can a Customer club two AB daim for his 2nd Purchase?

Yes he can club two AB claim for 2nd Purchase, However both AB claim should be on the same date

Can a Customer claim AB in any of the Sangeetha Stores?

Yes, He can claim in any of Sangeetha Stores

Can the claim amount be refunded in cash?

No cash can be refunded in any of the cases